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Evidence Guide: ICTTEN410 - Locate, diagnose and rectify faults

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICTTEN410 - Locate, diagnose and rectify faults

What evidence can you provide to prove your understanding of each of the following citeria?

Plan to locate and rectify fault

  1. Prepare for given work according to relevant legislation, work health and safety (WHS) regulations, codes, standards and identified hazards
  2. Arrange site access according to required procedure
  3. Obtain information on the nature of fault from the customer
  4. Obtain suitable testing tools and equipment and specify personal protective equipment
  5. Conduct fault-finding using methodical and safe practices suitable for system and problem type
Prepare for given work according to relevant legislation, work health and safety (WHS) regulations, codes, standards and identified hazards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Arrange site access according to required procedure

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain information on the nature of fault from the customer

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain suitable testing tools and equipment and specify personal protective equipment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct fault-finding using methodical and safe practices suitable for system and problem type

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Locate and diagnose fault

  1. Conduct appropriate test to identify type of fault
  2. Isolate fault progressively to remove likely variables from assessment
  3. Locate fault without undue interruptions to customer activity, in the shortest possible time
  4. Notify customer of findings
Conduct appropriate test to identify type of fault

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Isolate fault progressively to remove likely variables from assessment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Locate fault without undue interruptions to customer activity, in the shortest possible time

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Notify customer of findings

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Rectify fault

  1. Determine options to rectify fault, and present options to customer
  2. Advise customer of costs of any repair not covered by service agreement
  3. Rectify fault if in agreement with client
  4. Conduct work in a manner which is safe for repairer and customer
  5. Refer any unresolved faults to other parties for resolution or escalation if required
Determine options to rectify fault, and present options to customer

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advise customer of costs of any repair not covered by service agreement

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Rectify fault if in agreement with client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct work in a manner which is safe for repairer and customer

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Refer any unresolved faults to other parties for resolution or escalation if required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete documentation and clean up worksite

  1. Advise customer of successful fault clearance and secure sign-off
  2. Complete all records
  3. Complete reports to justify fault diagnosis and rectification methodology, if required
  4. Remove all waste and debris from worksite and dispose of them according to environmental requirements
  5. Restore any changes made to worksite during fault repair to the customers satisfaction
Advise customer of successful fault clearance and secure sign-off

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete all records

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete reports to justify fault diagnosis and rectification methodology, if required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Remove all waste and debris from worksite and dispose of them according to environmental requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Restore any changes made to worksite during fault repair to the customers satisfaction

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan to locate and rectify fault

1.1 Prepare for given work according to relevant legislation, work health and safety (WHS) regulations, codes, standards and identified hazards

1.2 Arrange site access according to required procedure

1.3 Obtain information on the nature of fault from the customer

1.4 Obtain suitable testing tools and equipment and specify personal protective equipment

1.5 Conduct fault-finding using methodical and safe practices suitable for system and problem type

2. Locate and diagnose fault

2.1 Conduct appropriate test to identify type of fault

2.2 Isolate fault progressively to remove likely variables from assessment

2.3 Locate fault without undue interruptions to customer activity, in the shortest possible time

2.4 Notify customer of findings

3. Rectify fault

3.1 Determine options to rectify fault, and present options to customer

3.2 Advise customer of costs of any repair not covered by service agreement

3.3 Rectify fault if in agreement with client

3.4 Conduct work in a manner which is safe for repairer and customer

3.5 Refer any unresolved faults to other parties for resolution or escalation if required

4. Complete documentation and clean up worksite

4.1 Advise customer of successful fault clearance and secure sign-off

4.2 Complete all records

4.3 Complete reports to justify fault diagnosis and rectification methodology, if required

4.4 Remove all waste and debris from worksite and dispose of them according to environmental requirements

4.5 Restore any changes made to worksite during fault repair to the customers satisfaction

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan to locate and rectify fault

1.1 Prepare for given work according to relevant legislation, work health and safety (WHS) regulations, codes, standards and identified hazards

1.2 Arrange site access according to required procedure

1.3 Obtain information on the nature of fault from the customer

1.4 Obtain suitable testing tools and equipment and specify personal protective equipment

1.5 Conduct fault-finding using methodical and safe practices suitable for system and problem type

2. Locate and diagnose fault

2.1 Conduct appropriate test to identify type of fault

2.2 Isolate fault progressively to remove likely variables from assessment

2.3 Locate fault without undue interruptions to customer activity, in the shortest possible time

2.4 Notify customer of findings

3. Rectify fault

3.1 Determine options to rectify fault, and present options to customer

3.2 Advise customer of costs of any repair not covered by service agreement

3.3 Rectify fault if in agreement with client

3.4 Conduct work in a manner which is safe for repairer and customer

3.5 Refer any unresolved faults to other parties for resolution or escalation if required

4. Complete documentation and clean up worksite

4.1 Advise customer of successful fault clearance and secure sign-off

4.2 Complete all records

4.3 Complete reports to justify fault diagnosis and rectification methodology, if required

4.4 Remove all waste and debris from worksite and dispose of them according to environmental requirements

4.5 Restore any changes made to worksite during fault repair to the customers satisfaction

Evidence of ability to:

effectively identify different faults

establish context and background information, and determine and rank likely causes of fault

obtain suitable tools and equipment and apply simple checks, tests and fault-finding methodology

apply recommended means to rectify fault

comply with all related work health and safety (WHS) requirements and work practices

ensure customer and relevant personnel are informed of progress.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

evaluate various fault-finding techniques for different networking situations

specify and evaluate test equipment used for fault finding

specify safety standards required when testing different types of systems

outline common network faults and their rectification

explain the value of specific regulatory and other documentation required when testing and reporting on test results.